Shipping policy
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Shipping Policy – Rondo Clean
Last updated: November 24, 2025Thank you for shopping with Rondo Clean! Below you’ll find everything you need to know about how we ship your orders.Shipping LocationsWe currently ship to all 50 United States, including Alaska, Hawaii, and Puerto Rico.
International shipping is not available at this time.Processing TimeOrders are typically processed and handed to the carrier within 1–3 business days (Monday–Friday, excluding holidays).
Orders placed after 12:00 PM EST or on weekends/holidays will begin processing the next business day.Shipping Methods & Delivery Times
Free standard shipping is offered on all orders over $50 (before tax, continental U.S. only).Order TrackingOnce your order ships, you’ll receive a shipping confirmation email with a tracking number. You can track your package directly through the carrier’s website or on our order tracking page.Lost or Delayed PackagesIf your tracking shows “delivered” but you haven’t received your package, please check with neighbors or your local post office first.
If your package is lost or significantly delayed, contact us within 30 days of the shipping date at rondoclean@rondoclean.com and we’ll work with the carrier to resolve the issue.Non-Deliverable PackagesIf a package is returned to us because of an incorrect address, refusal, or unclaimed status, we will contact you. Reshipping fees will apply if you’d like the order sent again.Questions?We’re here to help! If you have any questions about shipping or your order, please email us at rondoclean@rondoclean.com and we’ll get back to you within 24–48 hours.Thank you for choosing Rondo Clean!
International shipping is not available at this time.Processing TimeOrders are typically processed and handed to the carrier within 1–3 business days (Monday–Friday, excluding holidays).
Orders placed after 12:00 PM EST or on weekends/holidays will begin processing the next business day.Shipping Methods & Delivery Times
- Standard Shipping (USPS First Class or Priority Mail): 3–7 business days
- Expedited Shipping (USPS Priority Mail Express or UPS): 1–3 business days (available at checkout)
- UPS 1-3 Bussiness days
- FedEX 1-3 Bussiness days
Free standard shipping is offered on all orders over $50 (before tax, continental U.S. only).Order TrackingOnce your order ships, you’ll receive a shipping confirmation email with a tracking number. You can track your package directly through the carrier’s website or on our order tracking page.Lost or Delayed PackagesIf your tracking shows “delivered” but you haven’t received your package, please check with neighbors or your local post office first.
If your package is lost or significantly delayed, contact us within 30 days of the shipping date at rondoclean@rondoclean.com and we’ll work with the carrier to resolve the issue.Non-Deliverable PackagesIf a package is returned to us because of an incorrect address, refusal, or unclaimed status, we will contact you. Reshipping fees will apply if you’d like the order sent again.Questions?We’re here to help! If you have any questions about shipping or your order, please email us at rondoclean@rondoclean.com and we’ll get back to you within 24–48 hours.Thank you for choosing Rondo Clean!